Refund policy

Return and Refund Policy

At Averuna Fine Jewellery, we want you to feel confident when shopping with us. Please read our return and refund policy carefully before placing an order.

Change of mind returns

For most non-personalised items purchased online, you may contact us within 14 days of receiving your order to request a return. Once your return request is accepted, you then have a further 14 days to send the item back.

Returned items must be unused, unworn, undamaged and returned in suitable packaging. We may reduce the refund if the item has been handled more than would reasonably be allowed in a shop, or if it is returned damaged or used.

Customers are responsible for return postage costs for change-of-mind returns unless the item is faulty, damaged, incorrect or not as described.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible, ideally within 10 days of delivery, so we can raise a claim with our fulfilment partner quickly.

Please email us with:

* Your order number

* A clear description of the issue

* Clear photos of the item and packaging

Where an item is damaged, faulty or incorrect, we will work to resolve this promptly. Depending on the situation, this may include a replacement, repair, refund or another appropriate solution in line with your statutory rights.

Replacements

For damaged, defective or incorrect items, we may offer a replacement as the first solution where appropriate. This helps us resolve genuine fulfilment or quality issues quickly.

However, this does not affect your statutory rights.

Items that cannot usually be returned

We cannot usually accept returns for:

* Items that have been worn, used or damaged by the customer

* Items returned without suitable packaging

* Earrings or hygiene-sensitive items where any hygiene seal or protective packaging has been removed, unless the item is faulty, damaged, incorrect or not as described

* Personalised or custom-made items, unless faulty, damaged, incorrect or not as described

Order mistakes

Please check your order carefully before completing checkout. If you order the wrong size, colour or style, contact us as soon as possible. If the order has not yet been processed, we will try to help. If the order has already been processed or shipped, you may need to place a new order.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved. Approved refunds will be made to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

How to request a return

To request a return or report an issue, please contact us

at- ammumanyuvi@gmail.com 

Please include your order number and details of the item you wish to return.

This policy does not affect your statutory rights.