Shipping policy

Shipping Policy

Thank you for shopping with Averuna Fine Jewellery.

Order processing

Orders are processed after payment has been received and confirmed. Processing times may vary depending on the product, stock availability and fulfilment requirements.

Estimated delivery times

Estimated delivery times are shown at checkout where available. Delivery times are estimates only and may vary due to courier delays, customs checks, busy seasonal periods, stock availability or other circumstances outside our control.

Please allow extra time during peak shopping periods such as Christmas, Valentine’s Day, Mother’s Day and other major holidays.

Delivery address

Please make sure your delivery address is correct before placing your order. Averuna Fine Jewellery is not responsible for delays or failed delivery caused by incorrect or incomplete address details provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible. We will try to help, but changes may not be possible once the order has been processed or shipped.

Tracking

Where tracking is available, tracking details will be provided after the order has been dispatched.

Lost or delayed parcels

If your parcel appears delayed, please contact us with your order number. We will check the order status and work with the fulfilment/courier information available to us.

Damaged items during delivery

If your item arrives damaged, please contact us as soon as possible, ideally within 10 days of delivery. Please include your order number and clear photos of the damaged item and packaging so we can investigate and resolve the issue promptly.

Customs, duties and taxes

For international orders, customs duties, taxes, import fees or local charges may apply depending on your country. These charges are the customer’s responsibility unless stated otherwise at checkout.

Contact

For delivery questions, please contact:

Ammumanyuvi@gmail.com